TERMS OF SERVICE
1. Introduction
a) Welcome to YIRA AI (“Company”, “we”, “our”, “us”)! As you have just clicked our Terms of Service, please pause and carefully read the following pages. It will take you approximately 20 minutes.
b) These Terms of Service (“Terms”, “Terms of Service”) govern your use of our web pages located at https://www.yira.ai/privacy-policy/ operated by YIRA AI.
c) Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages. Please read it here https://www.yira.ai/privacy-policy/.
d) Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements and agree to be bound of them.
e) If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at contact@yira.ai so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.
Thank you for being responsible.
2. Communications
By creating an Account on our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at.
3. Purchases or Availing of Services
a) If you wish to purchase any product or avail services made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
b) You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
c) We may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
d) We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
e) We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
4. Booking Appointments, Diagnostic Tests, Ordering Medicines and Interaction with Medical Service Providers
a) While YIRA AI will make every effort to secure a confirmed appointment for a User who sought an appointment on the Website or App with a medical service provider (such as a doctor or diagnostic lab), neither the Company nor its Partners can assure that the User will receive a confirmed appointment. Additionally, if a confirmed appointment is later cancelled, postponed, or rescheduled by the hospital or a medical service provider, or if the medical service provider is not available at the planned appointment time the Company and its Partners are not responsible.
b) By connecting Users to medical service providers directly through video calls, voice calls, text messages, online chats, or other electronic means, the Company or its Partners may offer value-added services. The information shared between the User and the medical service provider is stored and used in accordance with the Privacy Policy. To use such a Service, if it is offered, is up to the User’s discretion.
c) You recognize and acknowledge that any interactions and related problems with other Users, including but not limited to your health problems and experiences, are solely your business. The Company or its partners will not be held responsible or liable for any such interactions and related problems, and you agree not to hold accountable any of them. To be clear, the Services are not intended to offer healthcare, medical advice, or diagnosis. As a result, the Company and its Partners are not liable for any medical or other outcomes between you and the medical service providers you interact with as a result of any interactions on the website or mobile application. You do so at your own risk if you choose to work with a medical service provider to get medical care for you. Any service breach or service deficiency by a medical care provider you connect with, engage with, or transact with through the Website or App is not the responsibility of the Company or its Partners. Before choosing a doctor or any other service provider that is listed on the website or app, we suggest you to conduct your own research or receive feedback.
d) Without limiting the generality of the above, the Company or its Partners are not responsible for: any incorrect medication or treatment quality administered by the doctor(s), diagnostic service provider(s), pharmacy(s), or any medical negligence on the part of any of the above; any type of inconvenience suffered by the User as a result of the medical service provider, including the doctor, failing to show up at the scheduled time, no show by the doctor any medical service provider, including the doctor, failing to make himself/herself available.
e) Additionally, YIRA.AI will in no way be held responsible for any criticisms or comments made by Users against the services offered by another User. Such comments must be provided in compliance with any applicable laws. Users still have the opportunity to provide feedback, but neither the Company nor partners have the right to change or remove this option at any time. Such comments may be moderated at any time by the Company or Partners, however, the Company or Partners are not obligated to take any action to implement the comments provided by users.
5. Subscriptions
a) Some parts of Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set on an annual basis.
b) At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or YIRA AI cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting YIRA AI customer support team.
c) A valid payment method, including credit card or PayPal, is required to process the payment for your subscription. You shall provide YIRA AI with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize YIRA AI to charge all Subscription fees incurred through your account to any such payment instruments.
d) Should automatic billing fail to occur for any reason, YIRA AI will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
6. Fee Changes
(a) YIRA AI, in its sole discretion and at any time, may modify Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
(b) YIRA AI will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
(c) Your continued use of Service after Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
7. Refunds
We issue refunds for Contracts within 10 working days of the original purchase of the Contract.
8. Content
Content found on or through this Service are the property of YIRA AI or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.
9. Prohibited Uses
9.1. You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:
(a) In any way that violates any applicable national or international law or regulation.
(b) For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
(c) To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
(d) To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
(e) In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
(f) To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.
9.2 Additionally, you agree not to:
(a) Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.
(b) Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
(c) Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.
(d) Use any device, software, or routine that interferes with the proper working of Service.
(e) Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
(f) Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.
(g) Attack Service via a denial-of-service attack or a distributed denial-of-service attack.
(h) Take any action that may damage or falsify Company rating.
(i) Otherwise attempt to interfere with the proper working of Service.
10. Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
10.1 Google Analytics
(a) Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalise the ads of its own advertising network.
(b) For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
(c) We also encourage you to review the Google’s policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.
10.2 Mixpanel
(a) Mixpanel is provided by Mixpanel Inc.
(b) You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/
(c) For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://mixpanel.com/terms/
10.3 Azure DevOps
(a) Azure DevOps is a Software as a service (SaaS) platform from Microsoft that provides an end-to-end DevOps toolchain for developing and deploying software.
(b) You can find Microsoft Privacy Statement here: https://privacy.microsoft.com/en-gb/privacystatement
11. No Use by Minors
Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using any of Company, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.
12. Indemnity
User agrees to hold harmless the Company, its affiliates, officers, directors, employees, consultants, licensors, agents, representatives, and Partners from any and all third-party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) resulting from User’s access to or use of the Service, violation of this Agreement, or infringement of any intellectual property or other right by User, or by another User of his/her/its account. In addition to your responsibilities stated above, you agree to give harmless the Company, its affiliates, officers, directors, employees, consultants, licensors, agents, representatives, and Partners reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.
13. Accounts
(a) When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.
(b) You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
(c) You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
(d) We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
14. Intellectual Property
Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of YIRA AI and its licensors. Service is protected by copyright, trademark, and other laws of the Republic of India and international covenants. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of YIRA AI.
15. Error Reporting and Feedback
(a) You may provide us directly at contact@yira.ai with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”).
(b) You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback.
(c) In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.
(d) You hereby agree not to post or publish any content on the Website that (i) violates any third-party intellectual property, publicity, or privacy rights, or (ii) violates any applicable law or regulation. The Company may decide not to publish your evaluations and feedback. You consent to the Company contacting you by phone, email, SMS, or other electronic methods for the following purposes:
1. Getting feedback on the Website, App, or web portal services.
2. Getting feedback on any medical service providers on the Website or App;
3. Resolving any complaints, information, or requests from medical service providers regarding your Critical Content; and
4. you agree to give the Company and the Partner(s) your full cooperation in the wake of such communication.
16. Links To Other Web Sites
(a) Our Service may contain links to third party web sites or services that are not owned or controlled by YIRA AI.
(b) YIRA AI has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
YOU ACKNOWLEDGE AND AGREE THAT YIRA AI SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD-PARTY WEB SITES OR SERVICES.
WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD-PARTY WEB SITES OR SERVICES THAT YOU VISIT.
17. Limitation Of Liability
Except as prohibited by law, you will hold us and our officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damage, however it arises (including attorneys’ fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you of any federal, state, or local laws, statutes, rules, or regulations, even if company has been previously advised of the possibility of such damage. Except as prohibited by law, if there is liability found on the part of company, it will be limited to the amount paid for the products and/or services, and under no circumstances will there be consequential or punitive damages. Some states do not allow the exclusion or limitation of punitive, incidental or consequential damages, so the prior limitation or exclusion may not apply to you.
18. Termination
(a) We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.
(b) If you wish to terminate your account, you may simply discontinue using Service.
(c) All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
19. Governing Law
(a) These Terms shall be governed and construed in accordance with the laws of the Republic of India including but not limited to Information Act, 2000 or any other act/s for the time being in enforced and international laws including but not limited to General Data Protection Regulation 2016 or any other regulations for the time in enforced without regard to its conflict of law provisions. and in case of a dispute competent courts at Hyderabad shall have jurisdiction.
(b) Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.
20. Changes To Service
We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.
21. Amendments To Terms
(a) We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.
(b) Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
(c) By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.
22. Waiver And Severability
(a) No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.
(b) If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.
23. Acknowledgement
BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.
24. Contact Us
In accordance with the Information Technology Act, 2000, and the rules made there under, if you have any grievance with respect to the Website or App or the Service, including any discrepancies and grievances with respect to processing of information, you can contact our Grievance Officer at:
The Grievance Officer, Email: contact@yira.ai